Jobs

At ClinicSource, we’re always looking for talented people to join our team. Below is a list of current open positions we are actively looking to fill.

If you would like to apply for one of our job openings, please send a cover letter, resume and references to:

Email: jobs@ClinicSource.com
Fax: 1-305-675-5713

Please, no phone calls.

Healthcare Software Trainer

ClinicSource has an exciting opportunity for a Healthcare Software Trainer in our North Miami, FL office. This position offers an excellent opportunity for professional growth with a growing company in the healthcare software applications sector.

Responsibilities include:

• Conduct online web-based training sessions with new and existing clients via WebEx and telephone.
• Compose, update, and revise training materials such as handbooks, demonstration videos, multimedia visual aids, computer tutorials, etc.
• Compose, update and revise software product documentation materials.
• Update and maintain online customer self-help portal content including Knowledgebase, Wiki, etc.
• Conduct training/educational workshops and seminars at tradeshows, marketing events and client meetings.
• Assist our software development team by performing quality assurance testing on newly-developed product features and functionality.
• Work with our technical support team to provide additional customer technical support when needed.

Requirements:

• 2+ years of experience in software training – delivery and/or design.
• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or related field.
• Experience in software quality assurance testing.
• Strong organizational skills and attention to detail.
• Familiarity with web based software applications.
• Strong analytical and problem-solving skills.
• Strong technical writing and editing skills.
• Excellent communication skills (both written and verbal) and the ability to interact with customers who may not be technically inclined or understand the technology.
• Ability to work and research independently.
• Willingness to learn and become an expert on new systems, software, and corporate procedures.
• Ability to work with the technical department to improve ClinicSource software products based on client feedback and requests.
• Must be highly productive, able to balance competing priorities and meet all established productivity measures.
• Ability to work/be some nights and weekends as necessary.
• Some travel may be required.

Desirable:

• Experience in the outpatient health care clinical setting.

Compensation: Salary commensurate with experience and education.

Software Customer Support Specialist

ClinicSource has an exciting opportunity for a Software Customer Support Specialist in our North Miami, FL office. As a Software Customer Support Specialist you will be our customers’ first point of contact providing both tier I and tier II customer support addressing questions regarding our Web-based software product.

Responsibilities will include answering customer support phone calls and emails and diagnosing and resolving customer issues. You will be expected to research complex database and software logic issues and run Microsoft SQL queries where needed to resolve the problem.

Responsibilities will also include testing new software features and functionality and rolling out new versions of our product to our customer base. Thorough documentation of support issues and resolution via our web-based ticket system will also be required.

This position requires excellent communication skills over the phone and by email as well as strong knowledge of relational databases and troubleshooting experience with web-based software, various web browsers and the ability to run database (Microsoft SQL) queries. You would also assist and participate in special IT projects and QA testing of new software features.

Candidates must possess strong personal integrity, be highly reliable, and display excellent customer service etiquette and strong organizational and follow-up skills.

Requirements:

• Minimum of a Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or related field.
• Experience with Microsoft SQL Server, TSQL and ability to run simple SQL queries.
• Exposure to Microsoft Internet Information Services (IIS) web server.
• Familiarity with web-based systems designed with ASP.net, HTML and JavaScript.
• Strong working knowledge Microsoft client and server operating systems (XP/Vista/Win7/Server 2003/Server 2008.)
• Strong analytical and problem-solving skills.
• Excellent communication skills (both written and verbal) and the ability to interact with customers who may not be technically inclined or understand the technology. Ability to patiently work with a customer to resolve issues.
• Ability to simultaneously manage several projects/support cases.
• Ability to work and research independently.
• Willingness to learn and become an expert on new systems, software, and corporate procedures.
• Ability to work with the technical department to improve ClinicSource products based on client feedback and requests.
• Must be highly productive, able to balance competing priorities and meet all established productivity measures.
• Ability to work/be on call some nights and weekends as necessary.

Desirable:

• Experience in the outpatient health care industry.
• Previous experience in software support.
• Exposure to Microsoft SQL Reporting Services.

Compensation: Salary commensurate with experience.

Healthcare Software Sales Rep.

ClinicSource is looking for a motivated sales representative to service our national marketplace.

Responsibilities will include servicing inbound leads via telephone and email, creating lists of new leads, cold calling prospective clients, performing product demos via Internet conference/telephone, drafting and sending contracts to prospective clients and attending trade shows.

Our ideal candidate will have been an ST, OT, PT or able to communicate effectively using and understanding the profession’s vocabulary. Experience working in and understanding therapy office workflow is a plus. We are looking for an energetic, well spoken, self-motivated professional.

This is a great opportunity to get in on the ground floor of a growing Internet software company with the flexibility to go beyond business development by influencing other key areas such as product marketing, branding, etc.

Compensation: Base + commission.

ASP.net VB.net Developer

ClinicSource is looking for an experienced VB.net / ASP.net programmer.

Responsibilities will include building and expanding functionality of current web based applications as well as assisting in tier 2 technical support issues. Candidate will be expected to become intimately familiar with the database schema and application source code in order to develop additional functionality, address customer support issues, and maintain proper operation of hosted applications.

Requirements:

• 3+ years of experience developing ASP.net and VB.net.
• Experience implementing data bound controls.
• 3+ years of experience with SQL and ASP.net DataSource controls.
• 3+ years of JavaScript experience.
• DHTML and CSS experience.

Compensation: Salary commensurate with experience.